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XP HP BSOD
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Karl_db View Drop Down
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Joined: 12 Mar 2008
Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Topic: XP HP BSOD
    Posted: 03 Feb 2011 at 3:01am
Thanks for the thought. That's a new problem that just came out. Guess it's going to cost Intel about 3-400 million bucks. 

I did check the class-action lawsuit over the nVidia chip...more than accident than anything. LOL  But somehow it doesn't include the DV 8000 series.  (But does models before and after mine...go figure.)

But...it could very well explain some sudden shutdowns and restarts the laptop has had over the years. Probably a good thing we weren't game players or it might have fried the chip sooner. (As I understand the heat problem.)

I'd be tempted to "call" HP again...if I thought I could have a conversation with someone who spoke Hoosier.....LOL 
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Karl_db View Drop Down
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2011 at 4:20pm
I got an email today from HP. A request to fill out a survey on my recent experience with support for my out-of-warranty DV8300 CTO notebook computer.  ROFL  It's not an 8300 CTO, it's an 8000T...but I had to say "yes..correct" in the survey....or that was the end of the survey.

Do you have anything that you would like to say to HP about your experience?  You betcha!!  I was actually polite. (a) It would be nice to talk with someone who could both speak and understand English and (b) all I wanted to do was ask about repair work to a motherboard on an out-of-warranty HP laptop but twice the phone rep asked me why I didn't just buy a new one and (c) I wasn't interested in buying a new HP product now, or in the future.

Dingbats  (But...at least he email does have a address to contact them (either email or snail mail) if I want to. I will. Just to vent. I know it's five years old and not under warranty...but still....that would be like calling an auto-dealership and getting the brush off just because your vehicle is no longer under warranty. Can you imagine Ford saying, "why don't you just buy a new truck". 
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Karl_db View Drop Down
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2011 at 5:57pm
Well pooh. I hate to apologize to HP, but I guess I must.  It is an 8300 series. The tag on the bottom says it's an 8000T. But it also says model No. EX177AV.  Which is an 8300.  Who knew. (Who knew especially since the tag did not say 8300....so only a half-hearted apology..LOL.)

A search for HP out of warranty repair turned up this page at HP. I spent an hour the other night at HP without finding this. And about 10 seconds on Google tonight:

http://h71028.www7.hp.com/hho/cache/309992-0-0-225-121.html

The same searched turned up an "authorized HP service center" for in and out of warranty repairs. LOL  I'm not positive without looking....but I think this is where I got parts to fix my old Toshiba laptop. 
http://www.sparepartswarehouse.com/laptop-repair-pricing.aspx

Hmmm....their headquarters (and nearest repair center) is in Dayton, Ohio.  That's about 30 miles east, then 60 miles south.  Hmmm...I could almost drop it off.
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Karl_db View Drop Down
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2011 at 5:58pm
Oh...I take back my apology to HP.  I said in the second post above that at least they provided an email and snail-mail address in order to contact them about issues.

Yeah. Right.  Issues with the survey!
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2011 at 5:57am
http://www.indianacpu.com/
Just a note to myself to call later. They weren't open semi-blizzard day.
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Randy View Drop Down
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Joined: 22 Mar 2008
Location: USA, Georgia
Posts: 15262 		  Quote Randy Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2011 at 8:34am
Karl - Don't know where you are with this, but I would trust this guy to repair your laptop:
http://www.smdcomputer.net/

I listen to podcasts by computer techs that he is on.  I believe he's a straight shooter.

There are other guys but I think he's the best.

I do know of a set of videos that you can purchase that will show you how to replace the motherboard...
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Karl_db View Drop Down
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2011 at 10:33am
Welcome home.

Thanks. I started to fill out a contact form on the website...but decided to look for a little more info first.

You have a link to the "how to" videos? (That or a printed manual was on my "to do" list for today.)

(Yeah...I know...smarter to send in.  But I've got more time than money on my hands, so....)
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2011 at 11:24am
Nevermind about doing it myself. I just watched a few more videos on everything from just cleaning the cooling fan...to replacing the motherboard. There's not enough beer in Indiana...even for the cooling fan...let alone the mobo.  Wow. No wonder they charge so much for working on laptops.
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Bob View Drop Down
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Joined: 14 Feb 2008
Location: Piney woods Tex
Posts: 11127 		  Quote Bob Quote  Post ReplyReply Direct Link To This Post Posted: 05 Feb 2011 at 11:42am
heehee - Noted for down the road if/when it ever came necessary here.  In exploring this new laptop I found that it has a function somewhere in there to rev the fan up to a "blow it out" mode.  Now if they'd just put in an EASY button I'd rest easy.
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 06 Feb 2011 at 6:14am
This ball and grid array (BGA) in newer stuff sure sounds awful shaky. 

Ball grid array - Wikipedia, the free encyclopedia


There's quite an aftermarket in BGA Reflow.  Actually....for only 1900 bucks I could buy my own computerized, laser-pointer and repair my own motherboard. Wink

You wouldn't believe what I've ran across while searching for laptop motherboard BGA repair.  Lots and lots of home remedies (vs an expensive precision machine).  Stuff like hair dryers, ovens (stove ovens), hotplates, toaster ovens,...even the top heater element of electric stoves. (But...gotta be careful not to melt the "plastic" components of the mobo while at it.)  ROFL 


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Don Watkins View Drop Down
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Posts: 22258 		  Quote Don Watkins Quote  Post ReplyReply Direct Link To This Post Posted: 06 Feb 2011 at 6:16am
Reason number 1,458,742 why I don't do clip level repair....
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 06 Feb 2011 at 7:27am
Out of curiosity, I went to toshiba.com and started there. Looking for "repair" options. 

A click on "services/support" radio button. Another click on a "repair center" link. One more on a link for "Warranty Coverage & Repair Options".  Put my Toshiba numbers into the search boxs, and...while not under warranty anymore, I get:

The Toshiba Notebook Depot offers customers a fast and convenient repair solution for both In and Out of warranty service. If a problem can not be resolved by the Toshiba Customer Support Center (TCSC) at 1-800-457-7777 or by a replacement part that can easily be replaced by you, Toshiba will provide you with a shipping box and a pre-paid return label to ship your notebook to our depot repair facility. Toshiba employs highly skilled technicians that operate under strict factory guidelines with demonstrated service excellence. The Toshiba Notebook Repair Depot is the premier solutions provider for all
your repair needs.


OK...I probably wouldn't use them for out-of-warranty repair. Too expensive.  However...who...it only took a couple of minutes to find the repair info (for both in and out of warranty repairs) that I was looking for.  I've spent hours at HP plus a phone call and got squat.
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2011 at 8:37am
I haven't done anything yet with sending the HP in to get it fixed; still debating.

On the plus side of Win7: Our daughter took my Toshiba with Win7 to college. She has a multi-function HP printer that I told her she'd have to figure out how to install it. Perhaps download Win7 driver/software from HP...or if she was real lucky...plug it in and see what Win7 would do with it. Whew. Dodged the bullet on that one. She plugged it in and bing-bang badda boom...she said Windows 7 automatically installed everything.  (But I told her in computer tech language, it's not "automatically"...that's "automagically". HeeHee 
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Joined: 22 Mar 2008
Location: USA, Georgia
Posts: 15262 		  Quote Randy Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2011 at 9:48am
LOL!  Clap  Well done Dad!
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Posts: 11127 		  Quote Bob Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2011 at 8:42pm
Yep, automagically.  Coincidentally I just got in some tax stuff that needed printing and I was going to jump through the hoops of adding a new printer and it told me "If it's a USB printer, you don't need to add.  Win7 will pick it up and add it when you plug it in".  My, that's nice! Smile
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2011 at 2:29am
Yep. Very nice. Depends I think on the age of stuff.  I think it was the Epson scanner photo scanner that I wound up going to their website to get Win7 stuff.

But even that flaky Brother fax/multi-function I had was an educational experience.  I can't remember the details, but it couldn't install it. At some point while trying to install it, Win7 asked if I wanted to update the driver list. Huh? But I said OK.  It took a while but it went online and when done...there a new list of available drivers to choice from...including my MFC.
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 12 Nov 2011 at 1:20pm
Back to the old DV8000 laptop for a while.  I've just let it sit all this time...with hope to find a local place to reball or reflow the video card. Might have in Decatur (12 miles) but I've got to remember to catch them while they are open.

The laptop screen just comes up gray now...but I read a tip about hooking up an external monitor to it....so that's what it's doing now. (I wanted to make sure it wasn't completely toasted.)  It's running a scan check. Ugly...but says itis the video chip. (Five very wide vertical bands...with dozens of narrow horizontal bands.)

Sure glad I saved some of my links here in this thread. Apparently I must have restored a saved bookmarks file in Firefox and lost all the ones I'd saved.
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 06 Dec 2011 at 4:10am
Well....guess we'll see what happens. I bit the bullet on an eBay offer last night. Knock on wood. They seem legit, a history of repair lots of laptops with this Nvidia chip problem.
http://www.avonpcpitstop.com/

And their eBay page: eBay My World - pcpitstopavon
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Posts: 15262 		  Quote Randy Quote  Post ReplyReply Direct Link To This Post Posted: 07 Dec 2011 at 8:28am
Looks to be worth the try.
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Posts: 29303 		  Quote Karl_db Quote  Post ReplyReply Direct Link To This Post Posted: 07 Dec 2011 at 7:31pm
Time will tell. I had hopes of finding somebody local (within driving distance) to do a reflow or reball. But, no such luck.

I was at their web site yesterday afternoon and made use of their "all inclusive" shipping option. They mail a laptop shipping box, with pre-paid postage for xx dollars. It seemed rather pricey so I checked the local (16 miles away) shipping store. (They handle FedEx, UPS...other carriers I guess.) It actually would have cost more for the local store to do it for me, than have the repair web site send me the pre-paid box.  Go figure.  (ROFL. Not only is gas and Lipitor more costly locally, apparently so is shipping...!)
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