The tactic of using "FUD" (fear,
uncertainty, and doubt) to sell products or get attention drives me
nuts and there's no shortage of it in the computer business. We seem
to generate more hysteria and hype than all other industries
combined.
However that doesn't mean that you shouldn't be
prepared. There are a lot of parts to a computer and there's no way
to avoid something going wrong. Fortunately, there are a lot of
resources available to help you. Unfortunately, many of those
resources are online and probably won't be available to you when
something breaks, so being prepared will cut your stress level.
Today's computers rarely lose setup data but
you'll still want to try and create a record of your computer's
hardware settings. These are the complementary metal-oxide
semiconductor settings, more commonly known as the CMOS settings,
that can usually be accessed by hitting a special key when your
computer starts. Many computers allow you to access this area via
the ESC or the DEL key but another key or key combination may be
required.
Once you get to the setup area and have your
printer turned on, bring up each screen and hit the Print Screen
key. Be sure and print all the screens.
If your printer won't print the CMOS content
screen, there are several programs that back up the CMOS contents to
disk, but I prefer trusting this task to paper. When that's not an
option (writing all that stuff down by hand could take a while),
check out the shareware program
SBABR. It does a
lot more than just backup your CMOS settings and might help out with
other recovery problems.
I believe in great backups. I get in trouble a
lot, and this preparation makes it a snap to boot from my special
floppy and walk away for a break while my tape makes up for my bad
decisions. Similarly, while I'm watching the nightly Seinfeld rerun,
my tape backup is hard at work making a backup. For me, easy is the
key. If it's not easy I don't do it, so tape works especially well.
I strongly encourage you to think about your backup system and
decide how much of an investment in time and money you feel like
your data is worth. There's no right answer, but give it some
thought.
In the meantime there are other steps you can take
to make a crash less painful. Let me stress that these procedures
are for Windows 98. If you're using Windows 95, drop by the
message area
and drop us a message and we can take up the procedures for Windows
95 there. (Also drop by the newsgroup if you have questions or want
more information on this topic. We can help you.)
You'll always want to make sure that you have
backups of important data files that you've created in your
applications even if you don't back up anything else. Even with my
tape drive, I still back up my accounting files to a ZIP disk and
once a week send it to my special offsite backup site. Actually that
fancy sounding "offsite backup" is my neighbor's house but you could
just as easily use your office or some other location so that if
your house burns down, you won't have to depend on the IRS taking
your word for it.
The following articles appear on the
Microsoft Online
Support site (also known as the "knowledge base") and if you
have a problem you probably won't be able to log on to retrieve
them. So before that happens log on to each and print the various
pages for that "special day."
Be ready to restore your registry. Check out
details on how to use the Registry Checker tool from the command
prompt (that may be as far as you'll be able to get when you start
your computer) from this article in the Microsoft knowledge base on
Command-Line Switches for the
Registry Checker Tool.
If the Registry Checker tool doesn't work there's
still hope. Check out the
article on restoring the registry manually.
If it's not a registry problem, have the general
Windows 98 startup troubleshooting
article handy.
When something really, really bad has happened and
your disk has crashed, there is a process. I'll include it here, but
generally I'd recommend that you seek advice before you implement
this strategy. Nonetheless print this
article and put it in a safe place. Here's hoping you'll never
need it.
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